Do You Have Questions?

We have answers (well, most of the times!)

Here are the answers to the most common questions you may encounter. If you still cannot find the answer you want, please contact us!

Q1: How about the stability and quality of the printing images?

A: This UV flatbed printer can used to print on most of medias with best quality, durability, best result.
Q2: How about the maintance and aftersales service?

A: Our engineer available service overseas, and we can provide remote control service and online service for customers. But costomer has to be responsible for the accommodation and transportation costs of the technical staff.
Q3: Is there any guarantee for this printer?

A: Yes, we have guarantee for the printer. We provide 13 months warranty for all the electronic parts including the main board, driver board, control board, motor, etc, except the consumables, such as ink pump, printhead, ink filter, and slide block etc.
Q4: How can I install and start to use the printer?

A: Usually we will arrange technicians to your factory for installation and training. Or you can read the user manual to understand the machine. If you need any help, our technicians can help you remotely through T online. Whenever you have questions about the machine, you can directly contact our technicians or us.
Q5: Can I get supplies and wearing parts from you?

A: Yes, we provide all the wearing parts for our printers always and they are in stock.
Q6: What kinds of materials need premier before printing?

A: Glass, ceramic, metel, acrylic, marble etc.
Q7: What services can we provide?

A: Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF,DES;

Accepted Payment Currency: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF;

Accepted Payment Type: T/T, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow;

Language Spoken: English, Chinese, Spanish, japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.
Q8: Can l get printed samples before Ordering?

A: Yes, on your request, we can provide samples before place an order, We believe in 100% customer satisfaction more important.

You can send your original designs to us, so that we could print them and take videos for you, surely video calls during your designs printing.
Q9: How do we ensure quality?

A: Before mass production: always provide pre production samples; Always conduct final inspection before shipment;

The warranty period for the printer is 1 year, excluding spare parts for the print head and ink system. After the warranty period expires, our company will provide you with free technical support.

Print software, manual, and installation and maintenance videos on a USB drive, packaged together with the printer; Extra spare parts for backup; Just keep them for future replacement.

Professional online after-sales service.
Q10: How can I receive my order? Is it safe during transportation?

A: For the goods you purchased, we will arrange for sea freight or international express delivery (with carriers including DHL, FedEx, TNT, UPS).

During sea or air transportation, the goods should be very safe. In addition, we will purchase sea insurance as a guarantee for your order.

Do You Have Questions?

Q1: How about the stability and quality of the printing images?

Q2: How about the maintance and aftersales service?

Q3: Is there any guarantee for this printer?

Q4: How can I install and start to use the printer?

Q5: Can I get supplies and wearing parts from you?

Q6: What kinds of materials need premier before printing?

Q7: What services can we provide?

Q8: Can l get printed samples before Ordering?

Q9: How do we ensure quality?

Q10: How can I receive my order? Is it safe during transportation?